What every hospitality operator needs to know about noise complaints
Even though noise is an inevitable part of the hospitality industry, there’s no doubt it can also be a significant source of concern. From bustling restaurants to lively bars, the sounds that create vibrant atmospheres can sometimes become disturbances for patrons and nearby residents.
That’s why it’s so important that hospitality operators understand the different types of noise; acceptable noise levels; and the implications of noise complaints. Let’s take a look at these interlinked issues, and how Avenue Interior Systems can assist hospitality operators to mitigate them.
What are the different types of noise in the hospitality industry?
Hospitality venue noise can be categorised into several types:
- Ambient noise includes background sounds such as music, conversations, and noise from kitchen operations. While these sounds can contribute to a venue’s ambience, they can become overwhelming if not properly managed.
- Mechanical noise is generated by equipment such as refrigerators, air conditioning units, and dishwashers. All of these can cause considerable noise, especially in open-plan designs where sound travels easily.
- Impact noise arises from footsteps, dropped items, and furniture movement. It can be particularly disruptive in multi-level establishments or venues with hard flooring.
- Patron noise is the volume of conversations and celebrations from your valued customers. This can vary significantly, leading to fluctuating noise levels that may exceed acceptable limits.
What are acceptable noise levels in hospitality?
Regulatory bodies often set acceptable noise levels to ensure a comfortable environment for patrons and minimise disturbances to nearby residents. In Queensland, for example, noise levels should generally not exceed 55 decibels during the day and 50 decibels at night in residential areas. However, these levels do vary based on specific venue licensing conditions and local regulations.
The impact of noise complaints on hospitality venues
The hospitality industry is particularly vulnerable to noise complaints, especially when venues operate late at night. A few key points to consider include:
- Volume of complaints
Frequent complaints can trigger investigations from regulatory bodies, potentially leading to fines and required changes to your operations.
- Types of complaints
Complaints often arise from nearby residents who may feel their peace is disturbed, especially during late hours.
- Consequences of noise violations
If a venue is found to be in violation of noise regulations, it can face penalties ranging from noise abatement notices to significant fines. Continued issues may even result in compliance orders that halt operations until the problems are addressed.
Avenue Interior Systems: your partner in hospitality noise control
Understanding the potential consequences of noise issues can be daunting. Fortunately, Avenue Interior Systems offers effective solutions to help hospitality venues manage and mitigate noise challenges.
Acoustic panels
Avenue’s range of decorative acoustic panels are designed to absorb sound and reduce overall noise levels within a venue. These panels can be tailored to fit any establishment’s aesthetic, ensuring noise reduction doesn’t compromise style. By strategically placing these panels, venues can enhance their acoustics and make the environment more enjoyable for patrons, as well as reducing the chances of complaints.
Soundproofing solutions
For venues that experience significant external noise (e.g. street traffic or from neighbouring businesses), Avenue Interior Systems offers soundproofing solutions that create a barrier against disruptive sounds. These measures help you maintain a more controlled internal environment and improve the guest experience.
Consultation and custom solutions
Avenue understands that each hospitality venue is unique. That’s why our team offers expert consultation to assess your noise challenges and develop custom solutions tailored to your needs. Whether we’re redesigning a space for optimal acoustics or implementing specific products to address mechanical noise, we are dedicated to helping you find the best approach for your specific venue.
Ongoing support
Once our hospitality noise control solutions are implemented, Avenue Interior Systems will provide ongoing support to ensure that your measures remain effective. Regular assessments and updates to your systems can help maintain compliance and improve the overall environment.
Talk to Avenue for advice on hospitality noise control solutions
Noise management is a key concern in the hospitality industry, potentially impacting operations and customer satisfaction. But by understanding the different types of noise, the implications of complaints, and knowing how to address these challenges, hospitality operators can create inviting spaces that meet regulatory standards.
Avenue Interior Systems stands ready to help you navigate these issues, offering tailored solutions that enhance your venue’s acoustics and protect your business from the repercussions of noise complaints.
If you’re facing noise challenges in your hospitality venue, contact Avenue Interior Systems today on 1300 827 177 or get in touch online to explore how we can help you return to providing exceptional experiences for your guests.
