Netherlands Consulate General Sydney is the Australian representative for members of the Kingdom of the Netherlands.
Located in Bondi Junction, the consulate staff were struggling with extreme noise and reverberation in their waiting room. They needed to create a more quiet and private waiting room.
The Netherlands Consulate was struggling with noise and echo, and lack of privacy for visitors. The challenge was due to the consulate staff working behind bulletproof glass. To effectively communicate with their visitors, mics and speakers are in place, and the speakers face into the waiting room. The construction of the waiting room was architectural metal sheeting, gyprock and glass. The speaker would project staff voices into the waiting room, and the soundwaves would hit the back wall and bounce back to hit the bulletproof glass, increasing noise levels and reverberation in the waiting room.
Additional concerns for the Consulate was the set-up of the queue. There was no separation between the two lines of visitors. Meaning there was no barrier to stop others in the waiting room from hearing private conversations and seeing others personal information.
Avenue Interior Systems worked extensively with the Consulate to create their ideal solution. We completed a site visit and had many telephone and email conversations before finalising the design.
The final solution was Calando Acoustic Fabric covering the architectural metal wall and an ECO Strong free-standing divider. The Calando Acoustic Fabric absorbed some of the sounds which projected into the waiting room. The divider created both an acoustic and a visual barrier between visitors, ensuring privacy when speaking with Consulate staff.
The waiting room is quieter, more intimate and a much more conducive area for the types of services the Consulate provides. They no longer have concerns about their visitor privacy, and no longer is their waiting room reverberant and loud.
Avenue Interior Systems installed the solution on a day that the Consulate was not open to ensure there was no disruption to their schedule.
Avenue Interior Systems worked with the Consulate to achieve their outcome of speech intelligibility and privacy. Like our parent company Flexshield, Avenue design, manufacture and install acoustic solutions, so we created a customised design for the consulate which met all their requirements.
If you have a commercial acoustics concern, contact Avenue Interior Systems on 1300 827 177 and find out how Calando Acoustic Fabric and ECO Strong may be able to help you.